Refund Policy
Return & Refund Policy
At Nuvvi®, we want you to be completely satisfied with your purchase. If your products don't meet your expectations, we offer a simple 30-day return policy. Please review the details below to understand how returns, exchanges, and refunds work.
Quick Overview
| Return Window | 30 days from delivery date |
| Refund Processing | Within 7 business days after inspection |
| Restocking Fee | None ($0.00) |
| Defective Item Returns | FREE return shipping |
| Change of Mind Returns | Customer pays return shipping |
| Exchanges | Return for refund, then place new order |
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
| Requirement | Details |
|---|---|
| Condition | Unopened and unused, or covered by our 30-day money-back guarantee |
| Packaging | Original packaging where possible |
| Timeframe | Within 30 days of delivery |
Can I Try the Serum First?
Yes. You're covered by our 30-day money-back guarantee: if your skin doesn't love it, contact us within 30 days of delivery and you'll get your money back, even if the bottle has been opened and used.
Return Shipping Costs
| Return Reason | Who Pays Shipping? | Restocking Fee |
|---|---|---|
| Defective or damaged item | Nuvvi® (FREE) | $0.00 |
| Wrong item received | Nuvvi® (FREE) | $0.00 |
| Change of mind / Doesn't fit | Customer | $0.00 |
| Ordered by mistake | Customer | $0.00 |
How to Return an Item
Step 1: Request a Return
Email our customer service team at Support@Nuvvi.co with:
- Your order number
- Reason for return
- Photos (if item is defective or damaged)
Please note: The return reason you provide will be reviewed and cannot be changed once submitted.
Step 2: Wait for Approval
We'll review your request and send you:
- Return authorization
- Return shipping address (this may differ from our business address)
- Instructions for shipping
Important: Do not send items back without approval. Returns sent without prior authorization will not be accepted.
Step 3: Pack Your Return
- Place the products in their original packaging
- Include everything that came with your order
- Pack securely in a shipping box or bag to protect the product
Step 4: Ship Your Return
- Ship to the return address provided in your approval email
- Use a trackable shipping method
- Keep your tracking number for reference
Note: Our return address is different from our business address. Always use the address provided in your return approval email.
Exchanges
We currently do not offer direct exchanges. To get a different size or style:
How to Exchange:
- Request a return for your original item (follow the steps above)
- Place a new order for the correct size or style on our website
- Receive your refund once we process your return
This is the fastest way to ensure you get the right product without waiting.
Refunds
When Will I Receive My Refund?
| Step | Timeframe |
|---|---|
| Return received & inspected | 1–3 business days |
| Refund processed | Within 7 business days of approval |
| Refund appears in account | Additional 3–10 business days (depends on your bank) |
Refund Process:
- Inspection: Once we receive your return, we'll inspect the item
- Notification: We'll email you to confirm if your refund is approved or denied
- Refund issued: Approved refunds are automatically sent to your original payment method
Haven't received your refund after 7 business days? Please allow additional time for your bank to process. If more than 10 business days have passed since approval, contact us at Support@Nuvvi.co.
Defective or Damaged Items
Please inspect your order as soon as it arrives. If your item is:
- Defective
- Damaged
- Incorrect (wrong item shipped)
Contact us immediately at Support@Nuvvi.co with:
- Your order number
- Description of the issue
- Photos of the defect or damage
We'll evaluate the issue and make it right. Return shipping is FREE for defective or incorrect items.
Order Cancellation
Need to cancel your order before it ships?
- Contact us at Support@Nuvvi.co as soon as possible
- If the order hasn't shipped yet, we'll cancel it and issue a full refund
- If the order has already shipped, please follow the return process above
Refunds for cancelled orders are processed to your original payment method.
Important Reminders
| ✅ | Request return approval before shipping your item |
| ✅ | Use the return address provided (not our business address) |
| ✅ | Keep your tracking number as proof of shipment |
| ✅ | Items must be unopened and unused, unless claiming under the 30-day guarantee |
| ❌ | Returns sent without approval will not be accepted |
| ❌ | Used items are covered by the 30-day money-back guarantee instead of the standard return |
Contact Us
Have questions about returns, exchanges, or refunds? We're here to help.
Email: Support@Nuvvi.co
Hours: Monday–Friday, 8:00 AM – 6:00 PM PST
Response Time: Within 24–48 hours